Job Description

POSITION OVERVIEW  

As our HR Generalist, you’ll be the engine behind the day-to-day employee experience in a fast-moving, 24/7 environment. You’ll support field EMS crews, dispatch, fleet, and administrative teams by keeping the employee lifecycle running smoothly — from hire to payroll to promotion and beyond. In this hands-on role, you’ll handle the real stuff — employee relations, payroll, benefits, administrative, and recruiting support — while also helping us modernize how HR provides support across the organization. If you like variety, ownership, and seeing the impact of your work every day — this role is for you. 

Job Title: HR Generalist 

Location: Rochester, NY 14606 

Employment Type: Full-Time, Non-Exempt Schedule: M-F 9/80 (every other Friday off), occasional flexibility to support a 24/7 operation or community events 

Salary Range: $25.00/hr - $29.00/hr 

What You’ll Actually Do:  

Payroll & Core HR Operations  

• Run and process payroll for a multi-shift, hourly workforce. 
• Audit timecards, resolve discrepancies, and ensure accurate and timely wage payments. 
• Maintain compliance with wage and hour regulations. 
• Process employee status changes including promotions, transfers, pay adjustments, and terminations. 
• Manage HRIS data entry and ensure accuracy across systems. 
• Maintain personnel files and employment documentation. 
• Generate routine HR and payroll reports for leadership. 

Recruiting & Workforce Support  

• Assist with recruiting efforts for EMTs, paramedics, dispatchers, fleet, and corporate roles. 
• Screen candidates, coordinate interviews, and prepare offer documentation. 
• Support workforce planning needs in partnership with operations. 
• Track hiring metrics and identify opportunities to improve time-to-fill. 

Onboarding & Employee Experience  

• Assist with new hire orientations that connect employees to our mission, expectations, and culture. 
• Coordinate pre-employment processes including background checks and new hire paperwork. 
• Ensure employees are properly set up in payroll, benefits, and HR systems. 
• Support onboarding check-ins and early retention efforts. 
• Assist with employee engagement initiatives and recognition programs. 

Employee Relations & Performance Support  

• Serve as a first point of contact for employee questions and concerns. 
• Support investigations and documentation of workplace issues. 
• Coach supervisors on performance management basics and policy application. 
• Assist with corrective action documentation and performance improvement plans. 
• Track trends in employee relations matters and escalate as appropriate. 

Benefits & Leave Administration  

• Administer benefits enrollments, life events, and employee updates. 
• Support open enrollment and employee benefits education. 
• Assist with leave of absence administration, including FMLA and other statutory leaves. 
• Respond to employee questions regarding coverage, deductions, eligibility, and leave processes. 

Compliance, Policy & Process Improvement  

• Ensure compliance with federal, state, and local employment laws. 
• Support policy updates and handbook revisions. 
• Assist with audit preparation and regulatory reporting. 
• Track and report on turnover, retention, absenteeism, and workforce trends. 
• Identify inefficiencies in HR processes and recommend improvements. 
• Support implementation of new HR tools and systems as part of our department transformation. 

Other Duties as Assigned 

What You Bring:  

• Bachelor’s degree in business administration, Human Resources Management, or related field with 2+years experience in a Generalist role.
• Ability to run payroll and supporting hourly or shift-based employees. 
• Working knowledge of benefits and leave administration. 
• Strong attention to detail and ability to manage multiple priorities. 
• Comfort handling sensitive information with discretion. 
• Ability to build relationships with frontline and leadership teams. 
• Strong organizational and problem-solving skills. 
• Healthcare, emergency services, logistics, or 24/7 operational experience is a plus. 

HR certifications (PHR, SHRM-CP, etc.) are great — but impact matters more than letters. You can earn your certifications while growing with us. 

Why This Role Is Different:  

• You’ll get hands-on experience across the full employee lifecycle. 
• You’ll help strengthen and modernize HR processes. 
• You’ll work in a mission-driven organization that literally saves lives. 
• You’ll build a strong operational foundation with room to grow into Senior HR Generalist or HRBP roles. 

If you’re detail-oriented, people-focused, and ready to grow your HR career in a mission-driven organization, we’d love to meet you.

Monroe Ambulance is an equal opportunity employer that is dedicated to promoting a culture of inclusion and diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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